Over Six Million Citizens Use NADRA Pak-ID App in 2025
NADRA Pak-ID app was used by over six million citizens in Pakistan in 2025 to obtain identity documents. The milestone highlights growing public trust in digital government services.
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The National Database and Registration Authority (NADRA) thanked citizens for using the Pak-ID app. The application has improved access to identity-related services and made digital processes faster and more convenient nationwide.
Growing Popularity of the NADRA Pak-ID App
The rising usage of the NADRA Pak-ID app demonstrates its effectiveness in streamlining registration processes. By reducing the need for in-person visits to NADRA offices, the app has saved time for millions of Pakistanis. It also supports Pakistan’s broader digitalisation strategy, enabling the government to offer reliable services through online platforms.
Digitalisation of public services has become a key focus area for Pakistan. The Pak-ID app plays a central role in this initiative by ensuring that citizens can complete essential identity-related tasks safely and efficiently from their smartphones. NADRA officials report a consistent increase in app downloads and user engagement throughout 2025.
NADRA Clarifies Marital Status Updates
Alongside this announcement, NADRA issued a clarification regarding the process for updating marital status and removing an ex-spouse’s name from CNICs and NADRA records after divorce. According to the authority, citizens can change their marital status from “Married” to “Divorced” in the official database, provided they meet all legal requirements.
To begin the process, individuals must first obtain an official khula or divorce decree from a family court or arbitration council. Once this step is complete, applicants must visit the Union Council (UC) where their marriage was originally registered to request a divorce certificate.
Step-by-Step Process for Divorce Updates in NADRA Records
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Obtain Official Divorce Decree – Secure a khula or divorce certificate from the family court or arbitration council.
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Visit the Union Council (UC) – Go to the UC office where the marriage was registered.
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Submit Application for Divorce Certificate – Provide necessary details including:
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Names of both parties
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Date of divorce
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Case reference numbers
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Copies of CNICs
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Witness information
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Collect Divorce Certificate – Once processed, applicants can collect the divorce certificate from the UC office.
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NADRA clarified that both ex-spouses must individually update their marital status in the official records using the computerized divorce certificate to ensure accurate information. This process was explained in response to a citizen’s social media query about records showing a former spouse as “wife” despite a divorce certificate being issued.
Impact of the Pak-ID App on Digital Services
The adoption of the NADRA Pak-ID app reflects a significant shift in how Pakistanis interact with government services. By offering a mobile-first solution for identity verification and documentation, NADRA is enhancing efficiency, accessibility, and transparency.
Citizens using the app benefit from:
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Faster processing of CNIC applications and updates
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Reduced need for physical visits to NADRA centers
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Real-time tracking of application status
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Secure and reliable digital identity management
Supporting Pakistan’s Digital Transformation Goals
The success of the Pak-ID app aligns with Pakistan’s national digitalisation goals. With more citizens relying on mobile platforms for official services, the government is able to expand access, reduce paperwork, and improve record accuracy. This digital transformation strengthens public trust and ensures that government services are inclusive, convenient, and modern.
As of 2025, the growing user base of over six million demonstrates the public’s readiness to embrace technology-driven solutions. NADRA continues to improve the app’s features, focusing on user experience, security, and integration with other digital services to make Pakistan’s identity management system more efficient.
Conclusion
The milestone of over six million citizens using the NADRA Pak-ID app in 2025 highlights a significant achievement in Pakistan’s digital services sector. By simplifying access to identity documents and enabling secure updates to CNIC records, the app plays a pivotal role in enhancing convenience for citizens nationwide.
Through continuous innovation and digitalisation efforts, NADRA is leading Pakistan towards a more connected, efficient, and accessible public service framework. The Pak-ID app stands as a model of successful government-led digital transformation in South Asia.
